Effective Date: 2007 Last Update: 07/11/2017
Acushnet Europe Ltd
St. Ives, Cambridgeshire, PE27 3LU
The transmission of information via the Internet is not 100% secure. We encourage you to use caution when using the Internet. This includes keeping your passwords confidential and not sharing your passwords. We urge you to take care when providing information in public areas of the website, which any website visitor can view.
Transfer and Storage of Information and Personal Data
We transfer information and personal data to third countries.
We store information and data for various periods of time.
We keep personal data as long as it is necessary or relevant for the reason or use for which it was collected. We also keep information as otherwise required by law.
Information on the storage of information collected via cookies can be found in our Ad and Cookies Policy found here.
We collect technical information.
We collect technical information related to you. If you use our website, we may place cookies on your browser if essential to provide the service you request from us. If certain cookies are not necessary for us to provide the service you request from us, we will separately request your consent to place certain cookies on your browser. For more specific information about how you can control cookies, the types of personal data we collect through cookies and the third party tracking tools we use, please read our Ad and Cookies Policy. We may, for example, collect information about the browser you're using, the operating system and the IP address of your devices to connect to the internet. We might look at what platform you came from, or what platform you visit when you leave us. Learn more about these tools and how you can control them, here.
We collect other information from and about you.
We may collect contact information directly from you. For example, if you choose to create an account on our website, we might collect your name, user name or similar identifier and email address. We may also collect your phone number and mailing address if you choose to provide them. We will notate whether that particular type of personal data is required or optional. If you choose to connect to your social media accounts via our websites, those third parties may provide us with your personal data if you provided it to the social media platform, and we may also collect your username and password. Please refer to the privacy policies of any social media platforms you connect to through our websites for information about providing your personal data on those platforms.
We collect information you voluntarily submit or post, for example, in a blog entry or comment, including in a public space on our website, or if you complete a survey, which may include your gender, date of birth or postal code.
If you contact us, we may ask you for certain information in order to respond to your questions or customer service needs. The information we may request could include your gender and your postal code. You may choose not to share this information, though our ability to assist you may depend on you providing certain personal data to look up your order, account, etc.
We use information as disclosed and described here.
We use your personal data to present and administer our websites and conduct related internal operations, including for troubleshooting, data analysis, testing, research, statistical and survey purposes. Wherever technically possible, we will use anonymised data to meet business needs.
We use information to respond to your requests or questions, to fulfill the purposes for which you provided your personal data and to administer our customer relationship with you. For example, we may use your personal data to respond to your feedback. We may also use your personal data to notify you if you win a contest or make a purchase.
We use your personal data to meet our obligations and enforce our rights arising from any contracts with you, including for billing or collections, or to comply with legal requirements, such as under tax laws.
We use information to improve our website, products and services and our customer relationship with you and your experiences on the websites you use. We might use your information to customise your experience with us, such as using your purchase history to cater certain communications and product recommendations. We may use your personal data in combination with other users’ personal data in aggregated ways to evaluate business trends and improve our website. This aggregated data does not identify any specific person.
We use information for security purposes. We may use your information to protect our company, our employees, our customers, and our platforms and apps and other operations, our property and rights.
If you have provided consent to receive marketing communications from us, we may send you e-mail marketing messages, which may include requests for feedback about our products or our relationship. You may elect to respond to or ignore such requests, and you may object to receive marketing and unsubscribe from marketing messages at any time.
If you are a customer of our products and services, we use your information specified in the section Collection above, except credit card information, for marketing our own, similar products and services by e-mail, if you have not objected to such use. For example, we might provide you with information about new products and special offers, serve you ads about products and offers and might tell you about new features or updates or to make recommendations or suggestions to you. We may use your personal data to measure or understand the effectiveness of the advertising we serve to you.
We use information as otherwise required by law.
We may share information with third parties.
We will share information if we think we have to in order to comply with the law or to protect ourselves. For example, we will share information to respond to a court order or subpoena, including our legal advisors and auditors. We may share information if a government agency or investigatory body requests it. This includes sharing information with the US government, public and law enforcement authorities. We might share information if we are investigating potential fraud. This might include fraud we think has happened during a promotion. If you are the winner of a contest, with your consent, we may also share your personal data with anyone who requests a winner's list.
We may share information with a successor to all or part of our business. For example, if part of our business is sold we may include customer information as part of that transaction.
We may link to third party platforms or services we don't control.
This website may contain links to other platforms that we do not own or operate. We provide these links as a mere convenience to our users, but these are not intended as an endorsement or referral to the linked sites or services and we are not responsible for the content of these sites and cannot monitor such sites fully and permanently for possible breaches of the law. The linked sites and services are subject to their separate and independent privacy statements, notices and terms and the collection and use of your personal data will be subject to the privacy policies of the third party and not this Policy. We are not responsible for the content or privacy practices of other platforms or services. We encourage our users to be aware when they leave our website. Read the privacy statements of other platforms carefully. This Policy applies solely to information collected by our website.
Your Rights and Options
You have the option to withhold or withdraw with effect for the future previously provided consent to uses of your personal data, where you have been asked for consent.
If you object to our use of your personal data for direct marketing purposes, please email us at email@example.com. You can also specifically opt out of receiving our marketing emails. To stop receiving our promotional emails, follow the instructions in any promotional email you get from us.
Even if you object to your use of personal data for direct marketing purposes or more specifically opt out of receiving our marketing emails, we will still send you transactional messages in relation to products or services that you have purchased from us. These include responses to your questions and information about a product or service you have purchased from us.
You have the right to request access to your personal data, or erasure or rectification of your personal data. With respect to your right to object to direct marketing, see above. You can refuse or withdraw your consent at any time with effect for the future. If you have any questions about this policy or want to access, erase or rectify your personal data or if you want to withdraw consent to processing, please email us at firstname.lastname@example.org.
You can also write to us at:
333 Bridge Street
Fairhaven, MA 02719
Attention: Legal Department
Acushnet Europe Ltd
St. Ives, Cambridgeshire, PE27 3LU
Attention: Director, Group Finance & Operations
You can reach FootJoy by calling one of the following numbers:
For Returns and Warranty issues call 0800 36 36 72 (option 6)
For New Sales and Existing Orders call 0800 616198
M-F 8:30 am to 5:00 pm GMT.