Shipping Policy

UK Only Shipping

Should you have any questions about your order, or our shipping & billing process, please feel free to contact us at 0800 616198 . Unfortunately, we cannot place orders that ship to addresses outside of the United Kingdom, post office boxes or BFPO addresses.

Shipping Methods

Shipment Method Order Processing Delivery Time Shipment Charge
Standard  Up to 48 hours.  Orders placed after 12 PM EDT will begin processing the next business day. 1-2 business days £3.95
Standard Delivery (orders over £50) Up to 48 hours.  Orders placed after 12 PM EDT will begin processing the next business day. 1-2 business days £ FREE
Next Day Up to 24 hours.  Orders placed after 12 PM EDT will begin processing the next business day. 1 business day* £5.95
MyJoys Standard Up to 48 hours.  Orders placed after 4 PM EDT will begin processing the next business day. 2-4 weeks £ FREE

Standard Service

Order processing takes up to 48 hours. Standard shipping is delivered 1-2 business days after order acceptance. Address outside of UK mainland will take an additional 24 hours.

Next Day*

We use DPD for all of our UK shipping services. You will receieve a email or text message (if you have provided your mobile number) with confirmation of a 1 hour delivery slot. This can be changed folowing the prompts within the message from DPD. You can expect your order to arrive within 1 business days after the order is processed and accepted, provided the order is placed before 12pm GMT Monday-Friday.

Scottish Highlands & Islands DPD Delivery Times

Area Post Code Service
Aberdeen AB31-AB35 Two Day
Aberdeen AB41-AB54 Two Day
Northern Highlands AB36-AB38 Two Day
Northern Highlands AB55-AB56 Two Day
Argyll FK17-FK21 Two Day
Glasgow G83 Two Day
Northern Highlands HS1-HS9 2-4 Days
Northern Highlands IV (ALL) Two Day

MyJoys Shipping

Please note, shoes are delivered 'signature required'.

Standard two (2)-weeks to four (4)-weeks (after the order is processed and accepted) FedEx shipping is FREE for all MyJoy shoes!

Notes: Business days are Monday – Friday. Holidays are excluded. A signature may be required for delivery.

Order Information

At this time, we can not accommodate sales VAT exempt orders placed online.

Call Us

You can reach FootJoy by calling one of the following numbers:

For Returns and Warranty issues call 0800 36 36 72 (option 6)


For New Sales and Existing Orders call 0800 616198


M-F 8:30 am to 5:00 pm GMT.